If you are not 100% satisfied with your purchase, you may return it within 30 days of your receipt date. Please verify that your package meets the conditions stated in these return policy guidelines. Once confirmed, follow the return instructions, listed below. Grip-taped decks and custom-assembled skateboards ("completes"), including parts, cannot be returned.
Step 1: Ensure that your return meets our Return Policy Guidelines.
Step 2: Package return and include a copy of your packing slip or the associated item(s) order number.
Step 3: Mail through your carrier of choice to the address below.
Attn: Returns Dept.
20377 SW ACACIA ST
Newport Beach, CA 92660
RETURN POLICY GUIDELINES
ALL RETURNED ITEMS MUST BE UNUSED AND IN NEW CONDITION WITH ORIGINAL PACKAGING. Products and merchandise must be in store-bought condition in order to be returned or exchanged. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse.
LeanBoard must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded less a 10% restocking fee and shipping charges.
- Once we receive the return we will credit your account. Please allow 7-10 days for a credit to post to your account.
- Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
- In the case that the return of an item results in an order total dropping below a promotional discount threshold, we will reduce the refund amount by the amount of the original discount.
- We will refuse items returned in unsalable condition, and we WILL NOT pay to ship it back to you.
- All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error.
- Shipping and handling fees are nonrefundable.
Customers are responsible for return shipping charges. We DO NOT accept C.O.D.'s on return items.
To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags. Product packaging must not have tape or any other shipping labels on them.
Clothing must be clean and unwashed with all tags attached—no pet hair, human hair, smoke odors, or makeup stains. Manufacturers will sometimes change the colors of a product to provide options; therefore, colors may vary. We will not be held responsible for items that may differ from the colors displayed in the images on our website.
Customers will receive credit back to the original payment method used on an order. We'll refund your method of payment after we receive the original item. Shipping and handling fees are nonrefundable. Please allow a minimum of 7-10 days for refunds to be processed.
All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error.
Since our inventory is constantly changing and we can't guarantee specific sizes of our products, we don’t allow exchanges.