Shipping & Handling

Packages are shipped from Newport Beach, CA via FedEx, USPS, or a combination of both. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for a delivery time.

  • Next Day - delivery by next business day
  • 2 Day Air - delivery by end of second business day
  • 3 Day Air - delivery by end of third business day
  • Standard Shipping - 1-6 business days

Note: A business day DOES NOT include Saturdays, Sundays or holidays.

GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims.”

OVERSIZED ITEMS AND MULTIPLE PIECE SHIPMENTS
Multiple and oversized shipments may increase the cost of shipping. If this is the case, a customer service representative will contact you with your options prior to shipping your order.

INCLEMENT WEATHER
LeanBoard adheres to the shipping policies of its carriers. Inclement weather may result in delivery delays. You may track the status of your package on the Order Status page.

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting LeanBoard to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

INTERNATIONAL SHIPPING
LeanBoard has partnered with UPS i-Parcel for shipping and payment processing on international orders. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The customer is responsible for all customs duties and taxes and/or VAT (Value Added Tax) on item(s) purchased upon receipt of the package. LeanBoard has no control over these additional charges and only charges for shipping from the United States to your country. Please contact your local customs office for more information about your country's statutes. Canadian purchases apply. The customer is responsible for customs duties and Canadian taxes and/or VAT (Value Added Tax) on the item(s) purchased. Note: LeanBoard will not issue credit where packages are not delivered due to non-payment of fees, refused, or abandoned.

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