Store Policies

All orders are processed between 8 am and 5 pm PST. Weekends and holidays are excluded.

  • Orders placed before 2 PM EST, Monday - Friday, typically ship same day.
  • Items ordered together may ship separately, unless requested otherwise.
  • Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

CANCELLATIONS
LeanBoard fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be canceled. Any order that is not able to be canceled must be accepted upon delivery and authorized for return following the policy listed below. 

SHIPPING
Packages are shipped from Newport Beach, CA via FedEx, USPS, or a combination of both. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for a delivery time.

  • Next Day - delivery by next business day
  • 2 Day Air - delivery by end of second business day
  • 3 Day Air - delivery by end of third business day
  • Standard Shipping - 1-6 business days

Note: A business day DOES NOT include Saturdays, Sundays or holidays.

GENERAL DELIVERY
By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims.”

OVERSIZED ITEMS AND MULTIPLE PIECE SHIPMENTS
Multiple and oversized shipments may increase the cost of shipping. If this is the case, a customer service representative will contact you with your options prior to shipping your order.

INCLEMENT WEATHER
LeanBoard adheres to the shipping policies of its carriers. Inclement weather may result in delivery delays. Please contact us to track your package: info@leanboard.us

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting LeanBoard to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

INTERNATIONAL SHIPPING
LeanBoard has partnered with UPS i-Parcel for shipping and payment processing on international orders. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The customer is responsible for all customs duties and taxes and/or VAT (Value Added Tax) on item(s) purchased upon receipt of the package. LeanBoard has no control over these additional charges and only charges for shipping from the United States to your country. Please contact your local customs office for more information about your country's statutes. Canadian purchases apply. The customer is responsible for customs duties and Canadian taxes and/or VAT (Value Added Tax) on the item(s) purchased. Note: LeanBoard will not issue credit where packages are not delivered due to non-payment of fees, refused or abandoned.

DAMAGED PACKAGE OR MISSING CONTENTS CLAIMS
Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing any products that the packing slip states is included. These types of claims must be made directly to Lean Board within 5 business days of delivery. Any claims made after that time cannot be honored. Please contact LeanBoard via email at info@leanboard.us to make your claim.

INCORRECT DELIVERY AND LOST PACKAGE CLAIMS
Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages can occur in two ways. First, lost packages can occur when packages are not able to be located within the carrier's network. Second, a package can be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package. Claims for either of these problems must be made directly to LeanBoard upon discovery. No claims will be honored after 40 days from shipment date. Please contact LeanBoard email info@pramash.com to make such a claim.

INCORRECT PRODUCT CLAIMS
Lean Board must be notified directly within 30 days of shipment of any package received where contents are incorrect. Please contact Lean Board at info@leanboard.us to make such a claim.

PRODUCT WARRANTIES
Daily wear and tear, including damages sustained from impacts, is not covered by manufacturers' policies. If, for example, your board breaks while performing an intense trick or it gets run over by a car, we feel your pain but the board won't be covered by warranty.

If you believe you have a valid warranty claim, LeanBoard is more than happy to help you get a replacement.

DISCLAIMER OF LIABILITIES
LEANBOARD WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INDIRECT LOSS OR DAMAGES INCURRED IN CONNECTION WITH THE USE OF ANY PRODUCT PURCHASED FROM US.

 

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